Telecaller

Company Details: 

Who we are: 

Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website here. 

Company Website: https://shaktigroup121.com/ 

Company Address: 

Shakti Group- 915, Lodha Business District -2, 
Lodha Supremus, Kolshet Road, Thane West – 400607 

Job Description: 
What You will do: 

• Handle inbound and outbound calls professionally while maintaining proper call etiquette

• Respond to customer inquiries promptly and provide accurate, complete information

• Explain company products and services clearly to prospective and existing customers

• Understand customer requirements and recommend suitable solutions

• Generate new leads through outbound calling and follow up on assigned leads

• Convert inquiries into qualified leads and potential sales opportunities

• Maintain regular follow-ups with customers to build strong relationships

• Schedule, coordinate, and confirm site visits and appointments with clients

• Update customer details, call records, and follow-up status in CRM systems

• Maintain accurate records of daily calls, inquiries, and conversions

• Address customer concerns and escalate issues when required

• Ensure high levels of customer satisfaction through effective communication

• Meet daily/weekly calling and lead generation targets

• Coordinate with the sales and marketing team for lead closure support
  

Requirements: 

• Graduate in any discipline from a recognized university

• Candidates pursuing graduation may also be considered (for freshers)

• Fresher candidates are welcome

• Minimum 6 months to 2 years of experience in telecalling / telesales/customer support preferred

• Experience in inbound & outbound calling, lead generation, or sales support will be an added advantage
  

Benefits: 

• Flexible working hours 

• Annual Leaves 

• National Presence 

• Celebrations 

• Team outings 

• Diwali Bonus 
  

Shift Timing: 10 AM - 7 PM 

Please feel free to reach out at 9136475121.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.