Telecaller

30,000 - 40,000 /month

Search Engine Placements

Kalyan (West), Mumbai

2 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecaller to join our team at Search Engine Placements. The role offers ₹ 30,000 - ₹ 40,000 and involves managing customer calls, delivering outstanding customer service related to edtech. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 2-3 years of experience.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹30,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyan (West), Mumbai.
How many vacancies are there for this Telecaller job?
Ans : There are 2 vacancies for this Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-3 years of experience are eligible to apply for this Telecaller role. Only female candidates are eligible.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller position is Kalyan (West), Mumbai.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 2-3 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹30,000-₹40,000 per month. This is a Full Time job and has 2 openings.