A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 35,000 /month*
Sbfc Finance Limited
Thane West, Mumbai
₹20,000 incentives included
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Telecaller Collections Executive to join our team SBFC Finance Ltd. The role offers upto Rs. 25000 in hand salary including incentives and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 10th. The role involves resolving customer complaints, collections providing right information and escalating complex problems to the relevant department when needed.
