Telecaller

Key Responsibilities:

1. Lead Management:

● Handle incoming inquiries from various sources such as calls, what’s-app and websites, Etc.

● Qualify leads based on company-defined criteria to determine potential.

● Record and manage customer details in the CRM system efficiently.

● Generating leads by calling on the company database.

2. Customer Interaction:

● Contact prospective customers to understand their needs, requirements, and preferences.

● Provide initial product or service information and clarify queries.

● Schedule appointments for site visits or meetings.

● Build trust / confidence with potential customers through constant follow-up & reengagement strategies.

3. Product Knowledge:

● Maintain a deep understanding of the company’s offerings and industry. Knowledge by engaging in regular training.

● Highlight key selling points tailored to the customer's requirements.

4. Collaboration with Sales Team:

● Share qualified leads with appropriate sales team members.

● Provide detailed lead notes and customer insights for seamless follow-ups.

● Assist in creating proposals or presentations if needed.

5. Reporting:

● Maintain the CRM.

● Regular daily reports on appropriate group chats.

● Attending scheduled meetings and events.

Key Skills and Competencies:

1. Communication:

● Excellent verbal and written communication skills.

2. Customer Focus:

● Strong customer relationship management skills.

● Empathy and patience to address customer inquiries effectively.

3. Sales Skills:

● Basic understanding of sales principles.

● Confidence in handling objections and providing solutions.

4. Technical Proficiency:

● Familiarity with CRM tools and Microsoft Office applications are plus.

● Quick learner with the ability to grasp product and market knowledge.

5 Analytical Thinking:

● Ability to prioritize leads and manage time efficiently.

● Analytical mind-set for understanding and addressing customer needs.

Qualifications:

● Bachelor’s degree in Business Administration, Marketing, or related field.

● Proven experience in a customer support, sales, or presales role is an advantage.

● Proficiency in English (other regional languages are a plus).

Why to Join Us?

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.