Telecaller

We are looking for a Tele calling collection Agent to join our team Samasta Globazo Solution LLP. The role offers In Hand Salary of Rs.6000- Rs.90000 and involves collection and recovery on behalf of Bank and NBFC. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage outgoing calls in a professional manner and achive daily collection and recovery.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and Experience Range of 1-3 years. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Working Days week during the 10AM to 7 PM.
The candiate must know to speak Hindi and Bengali language.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.