Telecaller

We are looking for a proactive and well-spoken Enquiry Manager cum Telecaller to handle incoming and outgoing customer enquiries, follow up on leads, and convert enquiries into sales. The candidate will act as the first point of contact for customers and play a key role in maintaining customer satisfaction and business growth.

Key Responsibilities

Handle incoming calls, WhatsApp messages, emails, and social media enquiries professionally

Make outbound calls to follow up on enquiries, leads, and pending orders

Provide accurate information about products, pricing, availability, and offers

Convert enquiries into confirmed orders or store visits

Maintain and update enquiry and customer records regularly

Coordinate with the sales, dispatch, and accounts teams for smooth order processing

Resolve basic customer concerns and escalate issues when required

Maintain daily call and enquiry reports

Ensure excellent customer service and relationship management

Required Skills & Qualifications

Minimum 12th pass / Graduate preferred

Proven experience as a Telecaller, Enquiry Executive, or Customer Support (preferred)

Excellent communication skills in Hindi, Gujarati and English.

Confident, polite, and customer-friendly approach

Basic knowledge of computers, Excel, and WhatsApp Business

Ability to multitask and work under targets

Experience 1-2 years of experience in telecalling, enquiry handling, or sales support (preferred)

Experience in textile, saree, fashion, or retail industry will be an advantage

Work Location

Office-based / Showroom-based (as applicable)

Salary & Benefits

Competitive salary based on experience

Growth opportunities within the organization

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.