Telecaller

ob Title: Telecaller – Mutual Fund Process
Company Name: MFU

We are looking for a Telecaller – Mutual Fund Process to join our team at MFU. This role involves handling customer calls, providing exceptional customer support, and addressing queries and concerns related to the Mutual Fund/Financial Services industry. The role offers an in-hand salary of ₹16,000 to ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

• The minimum qualification for this role is HSC/ graduate or equivalent, with 6 months to 1 year of telecalling/customer service experience (preferably in financial services or mutual fund domain)

• Average to good communication skills (Hindi and English)

• Experience in inbound and/or outbound calling will be considered

• Immediate joiners preferred

• Must be open to a 6-day working week

• Comfortable with day shifts

CTC: ₹22,000 per month
In-hand Salary: ₹16,000 – ₹18,000 per month
Location: High street, Thane
Joining: Immediate

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Redfox Creation Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at Redfox Creation Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.