Making outbound and inbound calls to current and potential customers to explain products or services and generate sales or leads.
Answering customer queries and resolving issues regarding company offerings, aiming to provide clear and helpful information.
Maintaining and updating customer records by noting down important details of each conversation and keeping the database organized.
Gathering feedback and understanding customer needs by asking targeted questions, recommending solutions, and improving service based on responses.
Meeting sales and reporting progress by submitting daily or routine reports, participating in team meetings, and supporting the sales process through effective communication.