Telecaller

15,000 - 28,000 /month

Prabhukripa Consultancy Services Private Limited

Ruby Hosp. Main Road, Kolkata

0 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Bengali

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance

PAN Card, Aadhar Card, Bank Account, DRA Certificate, CCSS Certificate, CCRM Certificate

Job Description

We are looking for a Telecaller to join our team at Prabhukripa Consultancy Services Private Limited. The role offers ₹15000 - ₹28000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Telecaller role.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹15,000-₹28,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ruby Hosp. Main Road, Kolkata.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Ruby Hosp. Main Road, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-7 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹15,000-₹28,000 per month. This is a Both opportunity and has 25 openings available.