Telecaller

15,000 - 30,000 /month

Pdr Organization Private Limited

Ambernath West, Mumbai

6 - 48 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Job Description (JD) – Telecaller (Loan Collection / Recovery Cases)

Job Title: Telecaller – Loan Collection / Recovery

Department: Collections / Recovery

Location: 208, 2nd floor, Globe Business Park, Ambernath West,Ambernath

Experience: 0–3 Years (Freshers with good communication skills can apply)

Job Summary:
The Telecaller will be responsible for handling overdue loan accounts, contacting customers through outbound calls, following up on pending EMIs, negotiating repayment plans, and ensuring timely recovery while maintaining professional and compliant customer interactions.

Key Responsibilities

Make outbound calls to customers regarding overdue loan payments and pending EMIs.
Follow up on payment commitments and ensure timely collections.
Explain outstanding dues, penalties, and repayment options to customers.
Negotiate repayment plans and settlements as per company policy.
Maintain accurate records of customer interactions in CRM/software.
Resolve customer queries related to loan accounts and payment status.
Escalate difficult or high-risk cases to supervisors or field recovery teams.
Achieve daily, weekly, and monthly collection targets.
Ensure compliance with company policies and regulatory guidelines during all customer interactions.

Required Skills

Good communication skills in Hindi, English, and regional language(s).
Strong negotiation and persuasion abilities.
Ability to handle difficult conversations professionally.
Basic computer knowledge and CRM handling skills.
Target-oriented and result-driven approach.
Good listening and problem-solving skills.

Qualification:

Graduate preferred.
Experience in collections, loan recovery, telecalling, or customer service is an advantage.

Key Performance Indicators (KPIs)

Collection amount achieved.
Promise-to-pay (PTP) conversion rate.
Number of successful follow-ups.
Call quality and compliance adherence.

Salary

₹10,000 – ₹30,000 per month + Incentives (depending on experience and performance).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Telecaller job

What qualifications and experience are required for this Telecaller position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹15,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambernath West, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Ambernath West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-4 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.