Job Description: Telecaller – B2B (Arbitration & Conciliation Process)

Position: Telecaller (B2B)
Department: Arbitration & Conciliation Support
Experience: 1–3 years
Employment Type: Full-Time
Location: Ambernath West
Working Days: Monday to Friday
Timings: 10 AM To 7 PM

About the Role

We are looking for a confident and professional Telecaller – B2B to communicate with customers involved in arbitration and conciliation processes. The candidate will be responsible for calling clients, inviting them to meetings, understanding their concerns, and guiding them regarding loan-related queries or dispute matters.

Key Responsibilities

• Make outbound calls to customers related to arbitration and conciliation cases.

• Invite customers for scheduled meetings with the legal/arbitration team.

• Explain the purpose of the meeting and provide necessary case-related information.

• Address customer queries related to loan issues, outstanding amounts, notices, or dispute processes.

• Maintain polite and professional communication at all times.

• Update call records and maintain accurate customer data.

• Coordinate with internal teams for appointment scheduling and follow-ups.

• Ensure timely follow-up calls with customers to confirm attendance.

• Provide basic guidance on the arbitration/conciliation process (as trained).

• Work towards achieving daily and weekly calling targets.

Required Skills

• Good communication skills in English, Hindi, and the regional language (as needed).

• Strong interpersonal and customer-handling skills.

• Ability to remain calm and polite under pressure.

• Basic understanding of the loan process, EMI, overdue, or customer support (advantage).

• Ability to convince and handle customers professionally.

• Knowledge of MS Office and basic computer operations.

Preferred Qualifications

• Experience in B2B calling, customer service, debt recovery, or telecalling roles.

• Background in finance, loan processing, arbitration, conciliation, or legal support (added advantage).

What We Offer

• Professional work environment

• Fixed working days -Monday to Friday

• Growth and learning opportunities in the arbitration/ODR sector

• Attractive salary package and incentives

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Pdr Organization Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at Pdr Organization Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.