Telecaller

8,000 - 12,000 /month

Ons Digitsmart Ltd

Sector V - Salt Lake, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

15 Openings

Full Time

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Bengali

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Aadhar Card

Job Description

We are looking for a Telecaller to join our team at ONS DIGITSMART Ltd. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Life Insurance. The role offers ₹8,000 - ₹12,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Telecaller role.
How much can you earn in this position?
Ans : You can earn between ₹8,000-₹12,000 per month in this Telecaller position.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 15 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Telecaller job. Only female candidates can apply.
Where is this job located?
Ans : This Telecaller job is located in Sector V - Salt Lake, Kolkata.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹8,000-₹12,000 per month. This is a Full Time opportunity and has 15 openings available.