Key Responsibilities:
Make outbound calls to customers for overdue payments (EMI, loans, credit cards, etc.).
Inform customers about pending dues, penalties, and payment deadlines.
Convince customers to clear outstanding dues or commit to a payment date.
Maintain accurate records of calls, payment commitments, and follow-ups in the system.
Handle customer queries and resolve basic disputes professionally.
Follow up regularly with customers to ensure timely payment collection.
Escalate non-responsive or critical cases to senior team or field recovery.
Achieve daily/weekly/monthly collection targets.