Telecaller

Job Title: Call Centre Team Member

Department: Call Centre
Location: Nidan Healthcare

Job Summary:

Nidan Healthcare is seeking enthusiastic and customer-focused Call Centre Team Members to join our dynamic service team. The ideal candidates will be responsible for managing both inbound and outbound calls, coordinating home visit appointments, promoting health packages, executing bulk marketing initiatives, and maintaining accurate records through regular file and sheet updates.

Key Responsibilities:

1. Inbound & Outbound Calling:

• Handle incoming calls from customers with efficiency and professionalism.

• Make outbound calls for appointment reminders, feedback collection, and service promotion.

• Address customer inquiries regarding services, health packages, appointments, and test results.

2. Home Visit Coordination:

• Schedule and coordinate home visit services for diagnostic tests and health checkups.

• Confirm appointment details with patients and ensure service readiness.

3. Health Package Promotion:

• Provide information on various health packages available.

• Upsell suitable packages based on customer needs.

• Track and follow up on interested leads to drive conversions.

4. Bulk Marketing:

• Assist in executing bulk WhatsApp marketing campaigns.

• Update contact lists and ensure database accuracy for campaigns.

• Track responses and maintain lead generation records.

5. Sheet and File Updates:

• Regularly update call logs, customer databases, and appointment schedules in Excel

• Maintain organized digital files for easy access and reporting.

• Ensure accuracy and confidentiality of all records.

NOTE: Team members may be assigned to different projects or asked to contribute to new initiatives. These changes will be aligned with the company’s current priorities and operational needs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Nidan Laboratories And Healthcare Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 4 Telecaller at Nidan Laboratories And Healthcare Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Rotational Shift.