Telecaller

MyEyz is India's home eye care service that brings professional eye testing directly to customers' homes. We are looking for a friendly and confident Telecaller Executive to connect with customers, schedule appointments, and support our growing team.

Key Responsibilities

Customer Engagement & Lead Management

• Contact prospective customers to introduce MyEyz's home eye care services and generate interest.

• Follow up with inquiries, leads, and existing customers to nurture relationships and maximize conversions.

• Maintain a structured database of customer interactions and lead status.

Appointment Coordination

• Schedule, confirm, reschedule, and manage customer appointments for home eye testing services.

• Conduct reminder calls to ensure smooth appointment execution and reduce cancellations or no-shows.

• Coordinate effectively with field teams and optometrists to optimize daily schedules.

Customer Support

• Handle inbound customer calls professionally and address queries related to services, appointments, pricing, and eyewear products.

• Resolve customer concerns promptly while maintaining a positive brand experience.

• Provide accurate information regarding MyEyz services and offerings.

Sales & Conversion

• Explain service benefits confidently and recommend suitable solutions based on customer needs.

• Convert inquiries into confirmed appointments and support revenue growth through effective communication.

• Achieve individual and team performance targets.

Documentation & Reporting

• Record customer interactions, appointment details, and feedback accurately in CRM systems, Excel sheets, or internal software.

• Generate and maintain reports on call outcomes, conversions, and customer feedback.

Customer Follow-up

• Conduct post-service follow-ups to gather feedback and ensure customer satisfaction.

• Encourage repeat business and referrals through proactive engagement.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.