We are looking for a dedicated and result-oriented Debt Recovery Telecaller to join our team. The role involves contacting customers with overdue payments, negotiating repayment plans, and ensuring timely collections while maintaining a professional and respectful approach.
📞 Key Responsibilities:
Make outbound calls to customers for pending payments
Follow up on overdue accounts and ensure timely recovery
Explain payment options and negotiate settlements
Maintain accurate call records and update CRM systems
Handle customer queries and provide proper resolutions
Achieve daily/weekly/monthly collection targets
Escalate critical cases to the concerned team when required
🎯 Requirements:
Good communication skills (Hindi/English + regional language preferred)
Strong negotiation and convincing ability
Basic computer knowledge (Excel, CRM tools)
Ability to handle pressure and meet targets
Prior experience in collections/recovery/BPO is a plus