A telecaller job involves making outbound calls to potential customers and handling inbound calls, and providing customer service.
Explaining product features, resolving complaints, and maintaining accurate customer records.
Essential skills include strong communication.
Core responsibilities
Outbound calls: Initiate calls to prospective customers.
Inbound calls: Answer calls from customers to address inquiries and resolve issues.
Customer service: Provide information about products and handle complaints with patience and a positive attitude.
Data management: Record details of customer interactions and update customer information in a database / CRM system.
Essential skills and qualifications
Excellent verbal communication and interpersonal skills.
Basic computer proficiency.
High school diploma/bachelor's degree.