Telecaller

We are looking for a Customer Relationship Executive to join our team Maanya Suzuki. The role offers 12000 and more and involves managing customer calls, delivering outstanding customer service related to automobile industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th and Experience Minimum 1Year. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6days week during the day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.