Telecaller

8,000 - 9,000 /month

Looh Hostels Private Limited

RPS More, Patna

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: B2C Sales

10th Pass and above

Females Only

6 days working | Day Shift

Job Description

Key Responsibilities:

Customer Interaction: Respond to and manage customer inquiries across phone, chat, and social media, offering timely, accurate, and friendly assistance.
Product Demos: Conduct engaging and informative product demos, either virtually or in person, tailored to customer needs, to demonstrate key features, benefits, and usage.
Issue Resolution: Troubleshoot and resolve customer complaints or inquiries efficiently, ensuring customer satisfaction and retention.
Product Knowledge: Maintain an up-to-date understanding of company products and services to provide accurate assistance during interactions and demos.
Documentation: Record customer interactions and outcomes in the CRM system / Google form, ensuring thorough and accurate tracking for follow-up.
Escalation Management: Identify and escalate complex issues to senior team members or other relevant departments, ensuring prompt resolution.
Customer Satisfaction: Ensure that all interactions result in a positive customer experience, focusing on solving problems with professionalism and empathy.
Feedback Collection: Gather feedback from customers to help improve products and services, reporting insights to relevant teams.
Collaboration: Work with cross-functional teams (Sales, Technical Support, Product Development) to resolve issues or share valuable customer insights.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecaller job

What qualifications and experience are required for this Telecaller position?
Ans : Candidates should have a 10th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹8,000-₹9,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in RPS More, Patna.
How many vacancies are there for this Telecaller job?
Ans : There are 5 vacancies for this Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates with a 10th Pass and above qualification and 1-1 years of experience are eligible to apply for this Telecaller role. Only female candidates are eligible.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller position is RPS More, Patna.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹8,000-₹9,000 per month. This is a Full Time job and has 5 openings.