JAKSH PHARMA
We are hiring Local Staff for an Office-based Telecaller (Marketing) role.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Requirements:
Good communication skills
Basic knowledge of calling/marketing
Local candidates preferred