Customer Support Counsellor

15,000 - 18,000 /month

Argasia Education Private Limited

Sector-25 Chandigarh, Chandigarh

0 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Education

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Argasia Education Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 15,000 - ₹ 18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle Admission enquiry calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

send resume on WhatsApp 9318364076

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Counsellor job

Can freshers or experienced candidates apply for this Customer Support Counsellor role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Customer Support Counsellor role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Counsellor job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-25 Chandigarh, Chandigarh.
How many vacancies are there for this Customer Support Counsellor job?
Ans : There is 1 vacancy for this Customer Support Counsellor role.
Is this job open for all genders?
Ans : Yes, this Customer Support Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Counsellor job?
Ans : As a Customer Support Counsellor, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Counsellor position is Sector-25 Chandigarh, Chandigarh.
Who is the right fit for this Customer Support Counsellor job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-7 years of experience is the right fit for this Customer Support Counsellor job.
What makes this Customer Support Counsellor job a good opportunity?
Ans : This Customer Support Counsellor job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 1 openings.