Communication Skills: Look for clear speech, proper tone, and fluency in the required languages ( Hindi, or local regional languages).
Active Listening: A high-quality hire must listen carefully to understand customer concerns, moods, and objections before responding.
Resilience and Patience: Telecalling involves high rejection rates. Candidates must be able to stay calm under pressure and maintain a positive attitude after difficult calls.
Persuasion and Negotiation: Especially for sales roles, they should be able to influence customer decisions and handle objections without sounding robotic or aggressive.