Telecaller

• Training Program Design and Implementation: Developing and implementing comprehensive training programs for employees, focusing on customer service excellence, operational efficiency, communication skills, and other relevant areas.

• Conducting Engaging Training Sessions: Delivering engaging and informative training sessions using various methods and techniques to cater to diverse learning styles.

• Evaluating Training Effectiveness: Assessing the effectiveness of training programs through performance evaluation, assessments, and feedback mechanisms, and making necessary adjustments for continuous improvement.

• New Hire Onboarding: Onboarding new customer service representatives and other staff, ensuring they are equipped with the necessary knowledge and skills to perform their roles effectively.

• Training Needs Identification and Material Creation: Collaborating with management and team leaders to identify training needs and creating and updating training materials and documentation to align with industry best practices and company goals.

• Performance Monitoring and Reporting: Monitoring and reporting on training outcomes and employee performance, tracking progress based on call monitoring or other relevant metrics.

• Support and Mentorship: Providing ongoing support, coaching, and mentorship to staff, including conducting refresher training and providing feedback sessions.

• Staying Updated: Staying updated with new training methods and techniques in the BPO sector.

• Logistics Management: Coordinating all logistics related to training delivery

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., IMPETUS CONSULTING ASSOCIATES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at IMPETUS CONSULTING ASSOCIATES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.