Telecaller

10,000 - 14,000 /month

Impact Infotech Private Limited

Airoli, Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Summary:

We are hiring Customer Support Executives for a Blended Process role, where the majority of work involves voice support (70%) along with email handling (30%). The candidate will be responsible for delivering high-quality customer service and resolving queries efficiently.

Key Responsibilities:

Handle inbound and outbound customer calls (70%)
Manage and respond to customer emails (30%) within TAT
Resolve queries related to services, billing, and accounts
Maintain records in CRM tools
Ensure professional communication (verbal & written)
Meet quality and productivity targets

Required Skills:

Excellent spoken English and good written communication
Ability to handle calls + emails simultaneously
Basic computer knowledge (MS Office)
Strong problem-solving and multitasking skills

Eligibility:

Graduate / Undergraduate (Freshers & Experienced)
BPO / Customer Support experience is a plus

Contact Details:

HR Name: Shreya
Email: shreya.kommanamudi@impact-infotech.com
Phone: 85303 73484

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Telecaller role.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹10,000-₹14,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Telecaller job?
Ans : There are 50 vacancies for this Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller position is Airoli, Mumbai.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹10,000-₹14,000 per month. This is a Full Time job and has 50 openings.