A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
17,000 - 27,000 /month
Icici Bank
Vashi, Navi Mumbai
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities:
Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution ratesJob Requirements:
The minimum qualification for this role is Graduate and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.
