Telecaller

15,000 - 20,000 /month

Gujarat Travels

New Sama, Vadodara

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

12th Pass and above

Males Only

5 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Job SummaryGujarat Travels is seeking a Customer Support Executive to provide excellent customer service and support for our travel operations. The ideal candidate will handle customer inquiries, manage bookings, coordinate with drivers, and ensure a smooth travel experience for customers and agents.

Key Responsibilities:
Handle inbound and outbound calls from customers and travel agents.
Assist customers with bus ticket bookings through phone, walk-in, and online channels.
Inform customers about bus cancellations, schedule changes, delays, and other travel-related updates.
Guide customers regarding routes, boarding points, pickup locations, and travel schedules.
Coordinate with drivers and operational staff to ensure smooth service delivery.
Address customer queries and provide accurate travel information.
Resolve customer complaints professionally and escalate complex issues to the concerned department when required.
Maintain records of customer interactions, bookings, and service requests.
Support online booking operations and assist customers with booking-related issues.
Ensure a high level of customer satisfaction through prompt and courteous service.
Required QualificationsMinimum qualification: 12th Pass (Higher Secondary).
0–1 year of experience in customer service, call center, travel, or a related field.
Freshers are welcome to apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in New Sama, Vadodara.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Telecaller job. Only male candidates can apply.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in New Sama, Vadodara.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 5 openings available.