Voice Process Agent

14,000 - 25,000 /month

Staff India Consultancy

Sayajigunj, Vadodara

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi, Gujarati

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card

Job Description

We are looking for a Voice Process Agent to join our team at Staff India Consultancy. The role offers ₹14,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Agent job

What skills and experience do you need for this Voice Process Agent job?
Ans : To apply for this Voice Process Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Agent job ranges between ₹14,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sayajigunj, Vadodara.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Agent job?
Ans : As a Voice Process Agent, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Agent job is located in Sayajigunj, Vadodara.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Voice Process Agent job.
Why should you apply for this Voice Process Agent job?
Ans : This Voice Process Agent job offers a salary between ₹14,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.