Telecaller

Key Responsibilities:

• Make outbound calls to prospective clients and respond to inbound inquiries regarding immigration services.

• Explain various visa programs, eligibility requirements, documentation, and processing timelines.

• Understand client needs and qualify leads before forwarding them to senior consultants.

• Maintain accurate records of calls, leads, and client interactions in the CRM system.

• Follow up with interested clients by phone, email, and messages to ensure engagement.

• Schedule appointments for counseling sessions and assist in the onboarding process.

• Achieve daily/weekly/monthly targets for calls, leads, and conversions.

• Stay updated with the latest immigration policies, country requirements, and service offerings.

• Provide excellent customer service, address concerns, and guide clients professionally.

• Work closely with the sales and documentation teams to ensure smooth processing.

Required Skills & Qualifications:

• Minimum 12th pass / Bachelor’s degree preferred.

• Prior experience in telecalling, customer support, or immigration sales is an advantage.

• Excellent verbal communication skills in English (and regional languages, if applicable).

• Strong persuasion, negotiation, and relationship-building skills.

• Basic computer knowledge and familiarity with CRM tools.

• Ability to handle high call volumes and work in a target-driven environment.

• Positive attitude, professionalism, and the ability to learn quickly.

Benefits:

• Competitive salary + performance-based incentives

• Training on immigration programs and sales techniques

• Growth opportunities within the organization

• Supportive and dynamic work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Global Refinement Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at Global Refinement Solutions
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.