Telecaller

15,000 - 17,000 /month

Delhivery Limited

Navrangpura, Ahmedabad

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Role Overview

As a Telecaller, you will be the "Voice of the Company." Your primary goal is to bridge the gap between our products/services and potential customers. You will handle a mix of cold/warm calling and inbound inquiries, ensuring every interaction is professional, helpful, and aligned with our brand values.

Key Responsibilities

Outreach & Engagement: Initiate outbound calls to prospective leads to introduce our services and identify sales opportunities.
Lead Management: Qualify incoming leads and maintain a healthy pipeline by scheduling appointments or site visits for the senior sales team.
Product Knowledge: Maintain a deep understanding of our offerings to answer questions clearly and handle objections effectively.
Data Integrity: Accurately record details of every call, customer feedback, and follow-up actions in the CRM system.
Target Achievement: Meet or exceed daily/weekly KPIs, such as call volume, talk time, and conversion rates.
Customer Relationship: Follow up with existing clients to ensure satisfaction and identify upselling or referral opportunities.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecaller job

What qualifications and experience are required for this Telecaller position?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹15,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Navrangpura, Ahmedabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Navrangpura, Ahmedabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-2 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹15,000-₹17,000 per month. This is a Full Time opportunity and has 2 openings available.