Quality Auditor

15,000 - 18,000 /month

Mahaveer Consultancy And Services

Usmanpura, Ahmedabad

6 - 12 months Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi, Gujarati

10th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Quality Auditor to join our team at Mahaveer Consultancy And Services. The role offers ₹15,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 6 months - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Quality Auditor job

What skills and experience do you need for this Quality Auditor job?
Ans : To apply for this Quality Auditor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this Quality Auditor position.
What shift and timings does this job follow?
Ans : This Quality Auditor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Usmanpura, Ahmedabad.
How many vacancies are there for this Quality Auditor job?
Ans : There are 5 vacancies for this Quality Auditor role.
Is this job open for all genders?
Ans : Yes, this Quality Auditor job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Quality Auditor, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Quality Auditor position is Usmanpura, Ahmedabad.
Who is the right fit for this Quality Auditor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-1 years of experience is the right fit for this Quality Auditor job.
What makes this Quality Auditor job a good opportunity?
Ans : This Quality Auditor job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 5 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Customer satisfaction Score, First Call Resolution, Average Handling Time, Quality Auditor Score card, Script Adherance Complience Audit Accuracy Rate, Qulity Auditor