Telecaller

Job Summary:
The Telecaller will be responsible for handling inbound and outbound communication related to student admissions, registration follow-ups, and query resolution. This role requires strong communication skills in both Hindi and English, along with the ability to manage data, coordinate with internal teams, and take end-to-end ownership of assigned tasks.

Key Responsibilities:

1. Handle inbound calls and resolve admission-related queries from students and parents in a professional and timely manner.

2. Make outbound calls for registrations, follow-ups, reminders, and other admission outreach activities.

3. Maintain accurate call logs, update student data regularly, and prepare daily/weekly call reports for management review.

4. Take complete ownership of assigned responsibilities and support any additional tasks as required by the department.

5. Assist in admission-related activities, documentation, and verification processes.

6. Ensure high service quality standards and maintain a positive communication experience for students and parents.

   Language Requirement:

   • Strong communication skills in Hindi and English (both verbal and written).

   • Ability to convey information clearly, professionally, and confidently.

Desired Skills and Qualifications:

• Minimum 1–2 years of experience in telecalling, customer service, or admission counseling (preferred).

• Good interpersonal skills and ability to handle inquiries patiently.

• Basic computer proficiency (MS Excel, MS Word, CRM tools).

• Strong follow-up discipline and attention to detail.

• Ability to work under minimal supervision and manage multiple tasks effectively.

• Should be a go getter and believes in delivering of results

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.