Telecaller

A Telecaller's job involves making outbound calls to promote products, generate leads, and handle customer inquiries or complaints, while also maintaining accurate customer records and meeting sales targets. Key skills include excellent communication and listening, problem-solving, persuasion, basic computer knowledge, and the ability to handle rejection and stress. Educational requirements vary, but strong communication skills are always essential.  

Responsibilities

• Outbound Calls:

  Contact potential and existing customers to promote products/services, generate sales leads, and schedule appointments. 

• Customer Service:

  Address customer inquiries, resolve complaints, and provide information about products and services. 

• Record Keeping:

  Maintain accurate customer interaction records, update databases, and document sales calls and deals. 

• Sales Support:

  Follow up with leads and customers, meet sales targets, and adapt sales pitches based on customer needs. 

• Reporting:

  Report call analysis and observations to team leads and follow organizational guidelines and procedures. 

Required Skills & Qualifications

• Communication:

  Excellent oral and written communication skills, persuasive communication, and active listening abilities. 

• Interpersonal Skills:

  Ability to build rapport with clients, handle difficult situations, and work effectively in a team. 

• Technical Skills:

  Basic computer skills for data entry and database management, with some familiarity with CRM software being a plus. 

• Personal Attributes:

  Strong time management, multitasking, problem-solving skills, attention to detail, and resilience in handling rejection. 

• Education:

  A high school diploma or equivalent is often sufficient, though specific educational backgrounds may vary by company. 

Tips for Success

• Understand the Product:

  Thoroughly learn about the products or services you are promoting to answer customer questions effectively. 

• Be Professional:

  Maintain a professional and positive demeanor, even when facing challenging customers or rejection. 

• Use Scripts Wisely:

  Follow call scripts but be ready to customize them to the specific situation and customer needs. 

• Manage Your Time:

  Efficiently manage your time to handle multiple calls and tasks while meeting your performance goals. 

• Telecaller Job Description Template | LinkedIn Talent Solutions

  Resolve complaints, provide solutions and follow up with customers. Responsibilities. Memorise scripts and customise them for the ...

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• Telecaller Job Description Template - Qandle

  Telecaller Job Responsibilities. Make outbound calls to potential customers to promote products or services. Explain product featu...

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• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Career With Us.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 30 Telecaller at Career With Us
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.