Telecaller

Graduate and above

All genders

6 days working | Day Shift

Job Summary:
We are looking for a highly organized and detail-oriented Sales Coordinator to join our team.
The ideal candidate will have strong industry knowledge, proficiency in Excel and Zoho, and
experience in database management. This role involves coordinating sales activities, supporting
the sales team, and ensuring smooth communication between departments. Candidates with
experience in the packaging industry are preferred, though individuals with relevant skills from
other industries are welcome to apply.
Key Responsibilities:
● Sales Coordination: Support the sales team by managing schedules, handling
customer inquiries, and ensuring smooth sales processes.
● Database Management: Maintain and update the customer database in Zoho CRM and
other internal systems to ensure accuracy and consistency.
● Sales Reporting & Analysis: Prepare and analyze sales reports using Excel to track
performance, trends, and sales forecasts.
● Order Processing: Assist with order entry, processing, and follow-up to ensure timely
and accurate delivery of products.
● Client Communication: Act as the point of contact between clients and the sales team,
providing updates on orders, quotations, and product availability.
● Documentation & Compliance: Prepare sales documentation, including invoices,
quotations, and contracts, ensuring they are accurate and compliant with company
policies.
● Inventory Management: Coordinate with the logistics team to monitor inventory levels
and track product availability for clients.
● Sales Support: Provide administrative support for sales meetings, presentations, and
events, ensuring that sales goals are met efficiently.
Skills and Qualifications:
● A solid understanding of sales processes and operations, particularly in the packaging
industry (preferred).
● Advanced skills in Excel for data analysis, reporting, and generating sales insights.
Familiarity with Zoho CRM for customer management and sales tracking.
● Experience in managing and updating customer data and sales information.
● Excellent written and verbal communication skills to interact with clients, sales teams,
and other departments.
● Ability to manage multiple tasks, prioritize effectively, and work within tight deadlines.
● Strong focus on accuracy when handling data, processing orders, and managing client
communication.
● Ability to troubleshoot and resolve issues in the sales process effectively.