Telecaller

Key Responsibilities:

1. Customer Interaction & Communication

   • Make outbound calls to existing and potential customers for promotions, follow-ups, and reminders.

   • Handle inbound calls, respond to customer inquiries, and provide accurate information.

   • Maintain a polite, professional, and customer-friendly tone at all times.

2. Sales Support

   • Promote jewellery collections, new arrivals, offers, and festive schemes.

   • Fix showroom visit appointments for potential customers.

   • Assist the sales team by generating customer leads through telecalling.

3. Customer Relationship Management

   • Update and maintain the customer database (contact details, preferences, purchase history).

   • Follow up with customers for special occasions (birthdays, anniversaries, festivals) to build loyalty.

   • Handle customer feedback and escalate unresolved issues to the manager.

4. Operational & Administrative Tasks

   • Record call details, outcomes, and follow-up requirements.

   • Ensure daily/weekly/monthly call targets are achieved.

   • Submit call reports to the showroom manager.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.