Telecaller

We are looking for a Telecaller to join our team at Alphonsol Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Healthcare. The role offers an attractive in-hand salary of ₹15000 - ₹20000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the day shift.

Handle inbound and outbound customer calls professionally.

Resolve customer queries and provide accurate information.

Maintain customer records and update details in the system.

Follow up with customers to ensure timely resolution.

Coordinate with internal teams to address customer concerns.

Deliver excellent customer service while meeting quality standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.