Telecaller

About the Role

We are looking for motivated and responsible Debt Collection Callers to join our Collections Team. The candidate will be responsible for contacting customers regarding outstanding loan/credit payments, understanding their payment situation, negotiating suitable payment arrangements, and ensuring timely recovery while maintaining professional and respectful communication.

Key Responsibilities

• Make outbound calls to customers regarding overdue loan/credit payments.

• Communicate payment details clearly and professionally.

• Understand customers' payment issues and provide appropriate payment solutions.

• Follow up with customers who have committed to making payments.

• Obtain and record Promise to Pay (PTP) from customers.

• Maintain accurate records of customer interactions, commitments, and payment status.

• Follow up regularly on pending payments and PTP cases.

• Negotiate settlements or payment arrangements as per company/client guidelines.

• Achieve daily, weekly, and monthly collection targets.

• Maintain proper call records and update the collection system/CRM.

• Escalate difficult or sensitive cases to the Team Leader or Manager.

• Follow all company policies, client instructions, and applicable collection guidelines.

• Maintain confidentiality of customer and client information.

• Handle customer objections professionally and avoid abusive, threatening, or inappropriate communication.

• Participate in regular training and performance-review sessions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.