A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
8,000 - 17,000 /month*
Ace Incorporated
New Alipore, Kolkata
₹2,000 incentives included
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
We are seeking a confident and professional Debt Collection Telecaller to contact customers with outstanding payments, negotiate repayment plans, and ensure timely recovery of dues while maintaining positive customer relationships. The ideal candidate will have strong communication skills, persistence, and a professional approach to handling sensitive financial matters.
Key Responsibilities
Make outbound calls to customers with overdue accounts to collect payments
Explain outstanding balances, payment terms, and repayment options clearly
Negotiate payment plans in accordance with company policies
Follow up on promises to pay and maintain accurate call records
Update customer information and payment details in the system
Handle customer objections and disputes professionally and calmly
Ensure compliance with legal, regulatory, and company collection guidelines
Meet or exceed daily and monthly collection targets
Escalate unresolved cases to supervisors when required
