Telecaller

Job Summary:

We are seeking a motivated and persuasive Telecaller to join our Recovery Department. The role involves contacting customers with overdue payments, reminding them of their dues, and guiding them towards timely repayment. The telecaller will act as the first point of contact for resolving payment-related issues while maintaining professionalism and ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to customers with overdue accounts to remind and persuade them to clear pending payments.

• Explain repayment schedules, loan terms, and outstanding dues clearly to customers.

• Handle objections and negotiate payment solutions within company policies.

• Maintain accurate records of customer interactions, follow-ups, and payment commitments in the system.

• Coordinate with field recovery officers when needed for on-ground collection.

• Escalate complex cases to the Recovery Manager.

• Achieve daily, weekly, and monthly recovery targets.

• Ensure compliance with company policies, RBI guidelines, and ethical collection practices.

Skills & Qualifications:

• Minimum qualification: 12th pass / Graduate (preferred).

• Prior experience in telecalling, collections, or customer service is an advantage.

• Strong communication and negotiation skills in [local language + English/Hindi].

• Basic computer knowledge (MS Office).

• Ability to work under pressure and achieve recovery targets.

• Good listening skills, patience, and persuasive ability.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., ABHITA FILMS PRODUCTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at ABHITA FILMS PRODUCTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.