Customer service: Serve as the primary point of contact for a portfolio of customers, providing a high standard of service.
Issue resolution: Handle customer inquiries, complaints, and escalations in a timely and professional manner.
Relationship management: Build and maintain strong, long-lasting relationships with clients to foster loyalty and satisfaction.
Problem-solving: Identify customer needs and provide appropriate solutions and recommendations.
Communication: Address client queries and communicate information about products or services effectively.
Data and reporting: Maintain accurate customer records and prepare reports on customer interactions and satisfaction.
Collaboration: Coordinate with other internal departments to ensure customer success and a seamless experience.