Telecaller Inbound

## 🧾 Job Description – Tamil Inbound Voice Support (Customer Service)

Hiring Company: ICCS (Official Partner for TANGEDCO/TNEB Process)

Job Role: Customer Service Executive – Tamil Inbound Voice Support

Location: Chennai – Mount Road (TANGEDCO Corporate Office, Minnagam Building)

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### 📌 Key Responsibilities

- Handle inbound customer calls in Tamil related to TANGEDCO/TNEB services

- Provide accurate information and resolve queries efficiently

- Maintain call quality and adhere to process guidelines

- Record and update customer interactions in the system

- Escalate unresolved issues to the appropriate department

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### 🎯 Eligibility Criteria

- Education: Any Degree/Diploma (Candidates with arrears can apply)

- Languages: Fluent Tamil (spoken & written) + Basic English

- Experience: Freshers welcome; BPO experience is an added advantage

- Shift Flexibility: Must be open to rotational shifts including nights and weekends

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### 🕒 Work Timings

- Day Shifts:

- Morning: 8:00 AM – 2:00 PM

- Evening: 2:00 PM – 8:00 PM

- Night Shift:

- 8:00 PM – 8:00 AM (4 days work, 3 days off)

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### 💼 Salary & Benefits

| Component | Details |

|------------------------|-----------------------------|

| Base Pay | ₹10,000/month |

| Attendance Incentive | Applicable |

| Overtime Earnings | Applicable |

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### 📄 Documents Required for Interview

- Updated Resume (CV)

- Xerox copies of academic certificates

- Valid ID Proof (Aadhaar/PAN)

- 1 Passport-size photo

Contact HR Priya & Share your resume -7397580998

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Telecaller Inbound job

1. What is the eligibility criteria to apply for this Telecaller Inbound job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller Inbound job?
   Ans: This Telecaller Inbound job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telecaller Inbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Inbound job and during the employment with the company, i.e., Iccs Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Inbound role?
   Ans: There is an immediate opening of 70 Telecaller Inbound at Iccs Bpo
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Inbound job?
   Ans: This Telecaller Inbound job has Rotational Shift.