Telecaller Inbound

Job description

Job description
Note: Need fresher candidate who can start their carrier in BPO sector.

Job Title: Customer Service Executive
Location: Kolkata

Work Mode: Work from Office (WFO)
Role Overview: We are seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is ideal for freshers (PE). You will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat.

• Resolve customer queries efficiently and professionally.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure timely resolution of issues.

• Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

• Education: 12th pass

• Experience:

  • PE: Freshers welcome.

• Language Proficiency:

  • English B1

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle pressure.

• Willingness to work night shifts and from office (WFO).
  Preferred Attributes:

  • Prior experience in BPO or customer service domain.

  • Problem-solving attitude and attention to detail.

  Role: Customer Success - Other

  Industry Type: BPM / BPO

  Department: Customer Success, Service & Operations

  Employment Type: Full Time, Permanent

  Role Category: Customer Success

  Education

  UG: Graduation Not Required

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.