Handle inbound and outbound calls to assist customers and generate business.
Understand customer requirements and explain suitable short-term personal loan options.
Explain loan eligibility, documentation, repayment terms, and applicable charges.
Assist customers with loan applications and follow up on pending documents.
Resolve customer queries related to applications, loan status, and repayment.
Maintain customer records, call details, and follow-ups in CRM.
Coordinate with internal teams to resolve customer concerns.
Ensure professional communication and a positive customer experience.