Tele Counsellor

18,000 - 25,000 /month

Smart Solution

Patel Nagar, Delhi

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Healthcare

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Tele Counsellor to join our team at Smart Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹ 18,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Tele Counsellor job

Who is eligible to apply for this Tele Counsellor job at Smart Solution?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Tele Counsellor job offered by Smart Solution.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹25,000 per month in this Tele Counsellor position.
What shift and timings does this job follow?
Ans : This Tele Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Patel Nagar, Delhi.
How many vacancies are there for this Tele Counsellor job?
Ans : There are 2 vacancies for this Tele Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Tele Counsellor role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Tele Counsellor, you will work on skills like Computer Knowledge, Domestic Calling.
What is the job location for this position?
Ans : The job location for this Tele Counsellor position is Patel Nagar, Delhi.
Who is the right fit for this Tele Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Tele Counsellor job.
What makes this Tele Counsellor job a good opportunity?
Ans : This Tele Counsellor job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 2 openings.