Make outbound calls to customers regarding pending loan/credit card payments.
Follow up with customers for timely payment and repayment.
Explain outstanding amounts, due dates and payment options.
Handle customer queries and payment-related concerns professionally.
Negotiate and convince customers for timely payment.
Maintain proper records of calls, commitments and payment status.
Regularly follow up on promised payment dates.
Achieve daily, weekly and monthly collection targets.
Escalate difficult or unresolved cases to the senior/manager.
Maintain professional communication with customers.