Tele calling

Job Title: Telecaller – Banking Process

Location: Infantry Road, Bengaluru

Experience: Minimum 6 Months Employment Type: Full-Time

Job Overview

We are looking for a dynamic and persuasive Telecaller to join our office-based banking process team in Infantry Road. The ideal candidate will have at least 6 months of relevant experience in telecalling or customer service, with excellent communication skills. Proficiency in regional languages will be a significant advantage.

Key Responsibilities

• Outbound Calling: Make outbound calls to potential and existing customers to promote banking products and services.

• Inbound Support: Answer incoming calls and address customer inquiries regarding banking products and processes.

• Product Explanation: Explain features, benefits, and terms of products clearly to customers.

• Lead Management: Follow up on leads and ensure timely closures.

• Data Entry: Maintain accurate and detailed call logs and update customer information in the CRM system.

• Dispute Resolution: Handle customer complaints and provide appropriate resolutions or escalate them as needed.

• Targets: Meet daily, weekly, and monthly call and conversion targets.

• Relationship Building: Build and maintain strong customer relationships.

Key Skills & Qualifications

• Education: Minimum PUC (Pre-University Course) or a Diploma. Graduates are preferred.

• Experience: Minimum 6 months of experience in telecalling, customer service, or a similar role, preferably in the banking or financial services sector.

• Language Skills:

  • Fluency in English and Hindi is essential.

  • Proficiency in regional languages (Kannada, Tamil, Telugu, etc.) is a significant advantage.

• Communication: Excellent verbal communication and persuasive skills.

• Technical Skills: Basic computer skills, including familiarity with MS Office and CRM software.

• Banking Knowledge: Basic knowledge of banking processes and financial products is preferred.

• Soft Skills: Ability to multitask, handle high call volumes efficiently, and possess a strong customer service orientation.

Why Join Us?

• Opportunity to work with a reputed banking process team.

• Collaborative and supportive work environment.

• Attractive incentives for achieving and exceeding targets.

• Comprehensive training to enhance skills and performance.

How to Apply:

Interested candidates can share their updated resumes at [Insert Email Address] with the subject line "Application for Telecaller – Banking Process".

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be 10th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Wenext Global Services (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 30 Tele calling at Wenext Global Services (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.