Tele calling

ROLE & RESPONSIBILITIES:
Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.

Responsibilities :
▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment.

▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets.

▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader.

▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.

▪ Follow up with team leader for completion of customers requirement and communication to customer till closer.

▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available)

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Pepper Advantage India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 25 Tele calling at Pepper Advantage India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.