Outbound Calling: Dial prospective clients from assigned lead lists to pitch products, book demos, or follow up on inquiries.
Inbound Support: Answer incoming customer calls, address questions, and provide accurate details regarding pricing or company policies.
Data Management: Log all conversations, customer feedback, and next follow-up dates accurately into the company CRM or database.
Target Achievement: Meet daily and monthly quotas for call volume, talk time, and lead conversions.
Problem Solving: Handle customer objections and resolve grievances professionally without unnecessary escalations.