Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
Handle and resolve customer complaints and issues with empathy and efficiency
Provide accurate, valid, and complete information using the right tools and resources
Process orders, forms, applications, and requests
Maintain records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and policies
Escalate unresolved issues to the appropriate internal teams when necessary
Continuously seek to improve the customer experience and suggest process improvements
Meet personal/team performance targets and KPIs