Tele calling

20,000 - 25,000 /month

Baramati Agro Limited

Magarpatta, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: FMCG

Languages: Hindi, Marathi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Job Title: Customer Care Executive

Department: Customer Support / Sales Support
Location: Baramati / Pune (or as applicable)
Company: Baramati Agro Ltd

Job Summary

The Customer Care Executive will be responsible for managing customer interactions, resolving queries, ensuring customer satisfaction, and supporting sales operations for both Chicken Vicken retail/franchise customers and CPP (Processed Poultry Products) division clients. The role requires strong communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Handling & Support

Attend incoming calls, WhatsApp, emails, and walk-in customer queries
Provide accurate product and service information
Resolve customer complaints efficiently and professionally
Maintain high customer satisfaction levels

2. Order Management

Take and process customer orders (retail & bulk)
Coordinate with warehouse/logistics for order dispatch
Track deliveries and update customers on status
Handle order cancellations, returns, and replacements

3. Franchise Support (Chicken Vicken)

Assist franchise partners with daily operational queries
Support billing, stock availability, and promotional communication
Ensure smooth communication between HO and franchise outlets

4. B2B / CPP Division Coordination

Handle corporate and bulk customer inquiries
Coordinate with sales and production teams
Share product specifications, pricing, and availability
Maintain strong relationships with institutional clients

5. CRM & Documentation

Maintain customer database and interaction records
Update CRM system regularly
Prepare daily/weekly reports on customer queries and complaints

6. Feedback & Improvement

Collect customer feedback and share insights with management
Suggest improvements in service, product quality, and processes

Key Skills Required

Excellent communication (Hindi, Marathi & English)
Strong customer handling and problem-solving skills
Basic computer knowledge (MS Excel, CRM tools)
Ability to multitask and work under pressure
Good coordination and teamwork

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Tele calling job

What skills and experience do you need for this Tele calling job?
Ans : To apply for this Tele calling job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Tele calling position.
What shift and timings does this job follow?
Ans : This Tele calling job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Magarpatta, Pune.
How many vacancies are there for this Tele calling job?
Ans : There are 2 vacancies for this Tele calling role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Tele calling role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Tele calling, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Tele calling position is Magarpatta, Pune.
Who is the right fit for this Tele calling job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-7 years of experience is the right fit for this Tele calling job.
What makes this Tele calling job a good opportunity?
Ans : This Tele calling job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.