Tele calling

Key Responsibilities:

1. Customer Communication

   • Call customers whose EMIs are due or overdue to remind them of payment dates and amounts.

   • Explain payment options, due dates, and consequences of non-payment.

   • Maintain a polite and professional approach during all interactions.

2. Payment Follow-Up

   • Persuade customers to make timely payments.

   • Track promises to pay (PTP) and ensure follow-up until payment is received.

   • Coordinate with field collection teams if physical collection is needed.

3. Record Keeping

   • Update customer records, call outcomes, and payment status in the system.

   • Maintain accurate daily call logs and collection reports.

4. Target Achievement

   • Meet or exceed monthly and weekly collection targets.

   • Contribute to overall team performance and productivity goals.

5. Customer Support

   • Assist customers in resolving payment-related queries.

   • Provide information about loan tenure, outstanding balance, and payment modes.

6. Compliance and Ethics

   • Follow RBI and company guidelines regarding fair collection practices.

   • Avoid using harsh language, threats, or unethical practices.

   • Maintain confidentiality of customer information.

7. Coordination

   • Work with the finance and recovery departments to update payment status.

   • Share feedback on recurring customer issues or payment challenges.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Arrise.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 99 Tele calling at Arrise
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.